Refund policy

Return and refund policy

You have 30 days from the day you receive your order to request a return.

Conditions
To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with tags and in its original packaging. Please have your order number or proof of purchase ready.

How to start a return
Write to us at info.customer.rest@gmail.com with your order number. Once your return is approved, we will tell you where to send it: depending on your country, that is either our company address in Zurich or our warehouse in Germany. Please wait for that confirmation before shipping anything back. Items sent back without an approved return cannot be accepted.

Who pays for the return shipment
The cost of sending the item back to us is paid by you. We do not provide a prepaid return label. We recommend using a tracked service: until the parcel reaches us, the shipment is your responsibility.

Your refund
As soon as the returned item has arrived and been checked, we refund the full purchase price to your original payment method, within 14 days. The refund also includes the standard outbound delivery cost you paid on the original order.

Damaged, defective or wrong items
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong product. In these cases we cover the return shipping and replace or refund the item at no cost to you.

Exceptions
For safety reasons, CO2 cartridges that have been opened, used or triggered cannot be returned. Gift cards cannot be returned.

Right of withdrawal for customers in the EU and EEA
If your order is delivered to an address in the European Union or the European Economic Area, you have the right to withdraw from the contract within 14 days of receiving the goods, without giving a reason. To exercise this right, inform us with a clear statement at info.customer.rest@gmail.com. You must send the goods back without undue delay and in any case within 14 days of notifying us. You bear the direct cost of returning the goods.

Questions about a return? Write to info.customer.rest@gmail.com.